All Stories
Travel Troubleshooter: Renter gets billed $515 for missing head restraint and hat shelf
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it actually her rental vehicle?
Travel Troubleshooter: Refund still missing six months after seats were downgraded
When ITA Airways changes Rocco De Mella's plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months...
Travel Troubleshooter: Medical records from Holland America are mysteriously held up
David Aronstein needs his medical records from Holland America. Without them, he can't file an insurance claim for the treatment he received on a cruise. What's the holdup?
Travel Troubleshooter: A booking error leads to a nonrefundable hotel room, or does it?
Glen Hartness books the wrong night at La Quinta through the Priceline app. Why won't Priceline refund the erroneous booking?
Travel Troubleshooter: My Apple Vacations voucher doesnât work! Can I get a refund?
Cathy Balsewich's travel advisor offers her a $200 resort credit at a hotel in the Turks and Caicos. Why doesn't it work, and who is responsible?
Travel Troubleshooter: I got downgraded a class on my flight, so do I get a refund?
After American Airlines downgrades Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promises her a partial refund. Then it says it can't. What's going on?
Travel Troubleshooter: ITA Airways lost my luggage. Why wonât it cover my expenses?
Jacqueline Bartolini spends $992 after ITA Airways loses her luggage. It wants to reimburse her for just $733, but she wants the airline to cover everything. Who's right?
Travel Troubleshooter: Airbnb host banned after spilling food in another hostâs home
Airbnb bans River Roberts after he accidentally spills food on his host's sofa. Will he ever be able to book another rental on Airbnb?
Travel Troubleshooter: Debunking the mystery of the missing hotel refund
A canceled flight, a useless hotel reservation -- Why didn't this Danville resident get her $444 refund from the online travel agency Traveluro? Could it have something to do with...
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Travel Troubleshooter: Iberia told me to file a chargeback, but now I donât have a ticket!
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket....